Call Center

Professional Call & Contact Centre Services for Smooth Support

CALL CENTER

At Riddhi Corporate Services Limited (RCSL), we are experts in providing affordable Call Centre and Contact Centre Solutions in India that promote customer satisfaction and reinforce your business communication. Our end-to-end services encompass inbound as well as outbound call centre operations, verification services, collection calling, and help desk management for employees, with guaranteed communication smoothness and uniform service excellence.

Inbound Call Center Services

We provide Inbound Call Centre Solutions that deal with customer queries and requests, including technical support, with efficiency and empathy. We like to think that every interaction reinforces customer trust. We meld and unify every situation seamlessly and holistically to create high levels of customer satisfaction.
Our Inbound Services Include:

  • Customer query handling
  • Technical assistance
  • Order processing
  • Employee help desk support for Adani and skill development projects
  • Courier customer support for DTDC
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Outbound Call Center Services

Our Outbound Call Centre Solutions in India are tailored to help you proactively engage with your customers and boost business performance. From telemarketing and lead generation to customer feedback collection, we deliver measurable results.

Our Outbound Services Include:

  • Telemarketing and sales campaigns
  • Customer surveys and feedback collection
  • Verification and collection calling for Paytm
  • Customer engagement calling for Swiggy and Future Group
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Quality Assurance

We have stringent quality assurance processes in place to uphold the highest possible standards within our call center and contact center operations. Our QA professionals track performance indicators, review customer feedback, and promote ongoing improvement.

Our Quality Assurance Procedures Are:

  • Regular performance evaluations
  • Customer feedback analysis
  • Real-time reporting and insights
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Why RCSL For Call Centre Solutions?

  • Customer-Focused Methodology: We emphasize providing customized and responsive service that maximizes every customer engagement.
  • End-to-End Contact Centre Solutions: Inbound to outbound, verification to collection, we offer complete contact centre solutions in India for all customer communication needs.
  • Professionals with Experience: Having worked on multi-industry projects such as Adani, DTDC, Paytm, Swiggy, and Future Group, our trained agents and admin professionals have substantial industry exposure.
  • Leading Technology: We have the most sophisticated call center and operational analytics technology, incorporating operational efficiency and clarity at every level.
  • Proven Record: In India, our experience with Contact Centre Solutions guarantees dependable and scalable support to meet varied and business challenging needs, ensuring optimal performance.
Upgrade your customer interaction with our Call Centre and Contact Centre Solutions that blend technology, talent, and trust. Be it inbound, outbound, or value-added call services, Riddhi Corporate Services Limited is your choice for secure, cost-saving communication solutions in India.