Contact Centre Solutions

Call Centre Solutions India

With the increasing business, the demand of customers also increases. In such cases it becomes very important that companies are equipped with advanced solutions and platforms. In the growing age, it is difficult for any company to hire and maintain large number of employees for each process. But when the number of customer queries start increasing, it is important that organizations choose a supporting hand which caters to the customer queries rapidly. In such cases most of the companies outsource IVR enabled and missed call revert services to specialized agencies.

Riddhi Corporate Service Limited (RCSL) is a leading and professional contact centre solutions provider company in India with dedicated teams of resources and state-of-art infrastructure in Ahmedabad, India. We have more than a decade of experience in offering a wide range of business services like customer support and inbound & outbound call centre services, Sales conversion. Our aim is to offer the highest quality of services to our client at low cost model.

We have created a comprehensive business services platform as we understand that every business needs different kind of support at each level. Choose RCSL and select the type of business you need.

We understand business needs to enhance customer support service because it helps to improve customer relationships and business growth as well. Outsource Call center solutions from RCSL, we give the professional touch on your customer growth or retention strategy. Our highly experienced team is always ready to achieve customer satisfaction. The Zeal for providing your customer most reliable and satisfactory service made us the best call centre solutions India.

How outsourcing IVR enabled service and missed call revert services work?

IVR Enabled Services

Interactive Voice Response (IVR) is an advanced and automated platform using which customers and subscribers can easily route to the required information. The IVR has been configured and implemented in a way that any customer calls the defined number; the system automatically starts playing the fed details. It is an interactive process which needs least manual intervention and customers can information quickly. This advanced technology made RCSL one of the best call centre solutions India.

Missed Call Reverts

Instead of asking the customers to call on specific number, most of the companies offer a number on which customers can give a missed call. The system records the number of missed records received in a day with date and time and executives further process it in their task. Even if your business is closed or executives are not available, system will record the call alert. It shows that you value for your customers and at the same time you do not miss out the important calls while you are closed.

Why outsource call centre solutions to RCSL?

The best way of ensuring that your customers get a great experience is to outsource contact centre solutions. Passing over the responsibility of providing great customer service to a company that is an expert in the field is a more realistic decision.

Focus on core business competencies: Outsourcing customer service operations from a call center solutions can help any business focus on what business activities. Also, it allows streamlining your operations with respect to efficiency.

Reduce Overall Cost: Outsourcing call centers solutions give expertise in the customer satisfaction field. It allows businesses not to build a huge team for getting strong grief on the customer satisfaction journey. It also helps to reduce the overall cost that businesses used on customer satisfaction journeys.

Improved customer service: By outsourcing call center solutions, Businesses can often get access to better customer service. We have an experienced and trained team of executives, we can provide you with the best in class service at the most competitive prices. We believe that when you need the best results then you need to choose the team. We have been in this industry for a while and we understand that quality and innovation are the two major platforms on which we can form long-term relationships with clients.

We Provide complete business operation solutions starting from customer satisfaction to business data management,Third Party Payroll services, Back office services and many more.If you need any additional information regarding outsourcing call answering services to RCSL, then please fill in the form given below. Our executives will contact you soon.