In the digital world, customers and subscribers are more comfortable in communicating with executives online using chat support than calling. It is a two-way interactive mode of communication which can be utilized for promoting your products and services as well as providing customer support. Very few companies have in-house resources for managing live chat support. Almost all the marketing managers and support managers have accepted that outsourcing live chat support to external agencies have enabled them to focus more on core functionalities as well as gain maximum customer satisfaction.
Riddhi Corporate Service Limited (RCSL) is one well-known and reliable 24/7 live chat support service provider in India. With dedicated teams for data management and support services, we cater to a wide range of national and international clients globally. We believe in support our clients in every business level. From data entry to data management and software development to customer chat support, we offer a wide range of services. We have dedicated teams for each project and advanced infrastructure to provide high quality services at low cost model.
How outsourced live chat support services work?
Easy to Access
We approach customers using different online links, browsers or website. While customers opt for live chat, our trained and professional executives greet, guide and support customers for basic to crucial issues. We ensure that customers do not have to juggle around the websites or links or download clients for communicate with us.
End-to-End Training
Our team will take complete information and training from your staff to provide the best possible support to customers, so that they do not feel that they are communicating with external agencies.
Improve Sales and Marketing
Apart from the required support provided to customers, our executives will also suggest latest solutions and services offered by the company. This helps in improving the up selling and crossing of the products and services.
Quality Analysis
We understand that every process should have a quality bench mark. We ensure that the communication with client is professional, to the point and very clear. Our QA analyses each communication and provides complete report to project managers, which is further reported to clients.
Why outsource live chat support services to RCSL?
We believe that for best results, you always need a best team. With a decade year of experience in working with international clients from US, UK, Canada and Australia, we understand the level of quality and professionalism required to communicate with international customers. We assure you that you will get the best in class service at the lowest price model by outsourcing live chat support services to RCSL.
If you need any additional information regarding outsourcing live chat support services to RCSL then please fill in the form given below. Our executives will contact you soon.
Contact
Email Us :
info@rcspl.net
Investor@rcspl.net
Phone :
+91-79-26580767 (9:30 am to 6:30 pm only)
Address
10, Mill Officers Colony,
B/h Old RBI, Opp-Times Of India,
Ashram Road, Ahmedabad – 380009,
Gujarat – India.